Privacy Policy

Effective Date: 07-09-2026

1. Introduction

Leo Lettering Co. ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit leolettering.com or otherwise interact with us.

By using this site or submitting information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, and any other details you provide when submitting an inquiry through our contact form.

  • Project details — information about your event or project, including event or due dates, services of interest, budget range, guest count, and any inspiration photos or links you share with us.

  • Communication records — records of email, phone, or other correspondence between you and Leo Lettering Co.

  • Website usage data — basic technical information such as IP address, browser type, and pages visited, collected automatically through cookies or similar technologies (see Section 5).

We do not knowingly collect payment card or bank account information directly. Any payments are processed through secure third-party providers (see Section 4).

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide quotes

  • Plan and deliver booked events, commissions, and services

  • Communicate with you about your project, including scheduling, contracts, and invoicing

  • Send marketing emails, but only if you've opted in (see below)

  • Improve our website and services

  • Comply with legal or tax obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Email marketing: If you subscribe to our mailing list, we'll only send marketing emails with your consent, in accordance with Canada's Anti-Spam Legislation (CASL). Every email includes an easy way to unsubscribe at any time.

4. Third-Party Services

We may share information with trusted third parties who help us operate our business, including:

  • Squarespace, our website hosting and form provider — inquiries submitted through our contact form are collected using Squarespace's native form tools.

  • Google Analytics, to understand how visitors use our site.

  • Email service providers, if you subscribe to our mailing list.

  • Payment processors — the specific method (e.g., e-transfer, invoicing, or a third-party payment platform) is chosen at our discretion depending on the project.

We do not use a separate client management system or CRM at this time — inquiries and project details are handled directly by us.

These providers only receive the information necessary to do their job and are expected to handle it securely.

5. Cookies & Website Analytics

Our website uses Google Analytics to help us understand how visitors use the site and to improve the experience. Google Analytics uses cookies to collect information such as pages visited, time spent on the site, and general location data. This information is aggregated and does not identify you personally. You can disable cookies through your browser settings, though this may affect how the site functions, and you can opt out of Google Analytics tracking using Google's browser add-on.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including keeping business records for tax, legal, or accounting purposes.

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent for us to use your information, subject to legal or contractual limits

  • Ask us to delete your information, where feasible

To exercise any of these rights, contact us at hello@leolettering.com.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out to:

Leo Lettering Co.hello@leolettering.com Toronto, Ontario, Canada